Refund policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Return Policy
To initiate a return, please email support at lotivboutique@gmail.com
We want you to be happy with your purchase from Lotiv! Please review our return policy carefully:
Store Credit Only: We issue store credit for all eligible returns.
Return Timeframes:
Initiation: Returns must be initiated within 7 days of delivery.
Shipping: You have 4 days to ship the item back after your return is approved.
Local Pickup Orders: If you selected local pickup, you must reach out within 7 days of your order being marked as delivered to request a return.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Non-Returnable Items: The following items are final sale and cannot be returned:
Items with a discount of 20% or more (including sale items)
Accessories
Swimwear
Shoes
Merch
Late Returns: Items shipped back outside of the 4-day return window (after approval) will be returned to the sender.
Condition of Returned Items: To be eligible for store credit, items must be returned in their original condition:
With tags attached
Folded appropriately
Free of excessive human or animal hair
Free of smoke smell
Free of makeup marks, lotions, perfumes or smears (items returned with these issues may not receive full credit)
Denied Returns & Restocking Fee:
If returned items do not meet these requirements, the return may be denied.
If returned items are not in original condition, a $10 restocking fee will be deducted from your store credit.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you receive a defective item, please contact customer care at lotivboutique@gmail.com within 2 days of receiving the item.
Include a photo of the damage in your email.
If we are not notified within 2 days, the item will no longer qualify for a return or replacement.
Important Considerations:
Lotiv is not responsible for damages to clothing caused by improper care or handling, or incorrect sizing by the customer.
The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will be responsible for return shipping costs.
If you receive an email that your item was damaged upon return arrival, you have the option to buy another shipping label to get the item back.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lotivboutique@gmail.com. Please note that returns will need to be sent to the following address: PO BOX 1623 Gresham, OR 97030
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lotivboutique@gmail.com.
Refunds via In Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be sent the amount discussed with an in store credit within 10 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us at lotivboutique@gmail.com.