Returns

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Return Policy

To initiate a return, please email support at lotivboutique@gmail.com

We want you to be happy with your purchase from Lotiv! Please review our return policy carefully:

Store Credit Only: We issue store credit for all eligible returns.

Return Timeframes:

Initiation: Returns must be initiated within 7 days of delivery.
Shipping: You have 4 days to ship the item back after your return is approved.
Local Pickup Orders: If you selected local pickup, you must reach out within 7 days of your order being marked as delivered to request a return.
Non-Returnable Items: The following items are final sale and cannot be returned:

Items with a discount of 20% or more (including sale items)
Accessories
Swimwear
Shoes
Merch
Late Returns: Items shipped back outside of the 4-day return window (after approval) will be returned to the sender.

Condition of Returned Items: To be eligible for store credit, items must be returned in their original condition:

With tags attached
Folded appropriately
Free of excessive human or animal hair
Free of smoke smell
Free of makeup marks, lotions, perfumes or smears (items returned with these issues may not receive full credit)
Denied Returns & Restocking Fee:

If returned items do not meet these requirements, the return may be denied.
If returned items are not in original condition, a $10 restocking fee will be deducted from your store credit.
Defective Items:

If you receive a defective item, please contact customer care at lotivboutique@gmail.com within 2 days of receiving the item.
Include a photo of the damage in your email.
If we are not notified within 2 days, the item will no longer qualify for a return or replacement.
Important Considerations:

Lotiv is not responsible for damages to clothing caused by improper care or handling, or incorrect sizing by the customer.
The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will be responsible for return shipping costs.
If you receive an email that your item was damaged upon return arrival, you have the option to buy another shipping label to get the item back.